FAQS
What types of wine do you offer?
We specialize in high-quality French wines, including rosé, red, and white varieties. All our wines are carefully selected from renowned French vineyards.
Do you offer organic wines?
Yes, we have a selection of organic wines. You can find more information about these in the product descriptions.
Where do you deliver?
We deliver across Australia. You can also get our charcuterie delivered straight to your home. Please note that delivery times may vary depending on your location.
How long does delivery take?
Standard delivery usually takes between 3-7 business days. We also offer express delivery options for faster service.
How much does delivery cost?
Delivery charges vary based on your location and the size of your order. You can view the exact cost during the checkout process.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.
What is your return policy?
If you receive a damaged product or are unsatisfied with your purchase, please contact us within 7 days. We can offer refunds or exchanges in such cases.
How do I return an item?
To return an item, please contact our customer service team, and we will guide you through the process.
Can I cancel my order?
You can cancel your order within 24 hours of placing it by calling us. After that, cancellations may not be possible if the order has already been processed.
What payment methods do you accept?
We accept all major credit and debit cards and PayPal. All payments are securely processed.
Is it safe to pay online?
Yes, we use encrypted payment gateways to ensure your personal and payment details are fully protected.
Do I need to create an account to make a purchase?
No, you can check out as a guest. However, creating an account allows you to track orders and save your preferences for future purchases.
How can I manage my account details?
You can log in to your account and update your personal information, delivery address, or payment methods at any time.
Are there any benefits to having an account?
Yes, by creating an account, you will receive exclusive updates, early access to limited edition wines, charcuterie and cheeses and be able to manage your order history easily.
