Terms and Conditions
Last update: January, 2025
Terms of Use for Website
These terms of use (Terms) govern your access to and use of https://www.thefrenchcarousel.com.au (the Website) and its content, including but not limited to copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property (the Content). Please read these Terms carefully.
BY USING THE WEBSITE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT USE THE WEBSITE.
1. Ownership
The Website and its Content are owned and operated by The French Carousel Pty Ltd, ABN: 71 680 795 840, with its registered office at SHOP 25B, 310 Bong Bong Street, Bowral NSW 2576, Australia.
2. Use of the Website
You are permitted to use the Website and its Content solely for personal and non-commercial purposes unless expressly authorized in writing by The French Carousel.
You must not:
- Copy, reproduce, republish, adapt, upload, link, post, frame, translate, transmit, or distribute any part of the Website or its Content;
- Overload, interfere with, or disrupt the Website or associated networks;
- Breach the Website's security, test its vulnerabilities, or make unauthorized changes;
- Post or transmit material that is offensive, defamatory, or otherwise inappropriate;
- Use automated tools such as bots, spiders, or crawlers to access or extract Content from the Website without permission;
- Use the Website for unlawful purposes or in violation of these Terms.
Your use of the Website is also subject to The French Carousel’s Privacy Policy. Additional terms may apply to certain sections or features of the Website, and you should review them when accessing those areas.
3. Links to Third-Party Websites
The Website may include links to third-party websites (Third-Party Websites). The French Carousel does not endorse or accept responsibility for the content or materials on Third-Party Websites. Accessing such sites is at your own risk.
4. User Contributions
The Website may allow you to submit comments, reviews, or other content. By contributing, you agree that:
- Your submissions represent your genuine opinion;
- Your contributions must not be offensive, infringe intellectual property rights, or violate privacy laws;
- You will not provide false information or impersonate another person.
By submitting content, you grant The French Carousel a global, royalty-free license to use, display, and share your contributions.
5. Intellectual Property
All Content on the Website is owned by or licensed to The French Carousel Pty Ltd. You may view and use the Content for personal purposes only, and commercial use is prohibited unless explicitly authorized.
6. Limitation of Liability
The French Carousel does not guarantee that:
- The information on the Website is accurate, complete, or up-to-date;
- Access to the Website will be uninterrupted or error-free;
- Defects will be corrected promptly; or
- The Website is free from viruses or other harmful components.
The French Carousel is not liable for any loss or damage resulting from your use of the Website, except as required by law.
7. Termination of Use
You may discontinue your use of the Website at any time. The French Carousel reserves the right to suspend or terminate your access without notice if you breach these Terms.
8. Changes to Terms
The French Carousel may update these Terms from time to time. Continued use of the Website after any changes indicates your acceptance of the updated Terms. Please review these Terms periodically.
9. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms will be resolved under the jurisdiction of NSW courts.
10. Miscellaneous
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in effect. The failure of The French Carousel to enforce any right or provision will not constitute a waiver of such rights.
Customer Agreement
This Agreement is a contract between you and The French Carousel Pty Ltd (ABN 71 680 795 840) (The French Carousel). It outlines the terms and conditions under which you may purchase goods online from The French Carousel. By completing the customer registration process and placing an order, you agree to be bound by this Agreement.
1. Order Processing
All online orders of liquor placed with The French Carousel are recorded and processed electronically at 486 Ellsmore Road, Exeter, NSW 2579, the address associated with our liquor licence (Liquor Licence Number LIQP770018327).
Orders are then prepared and dispatched from our warehouse located at 1-7 Mann Street, Chatswood, NSW 2067.
2. Compliance with Liquor Laws
The French Carousel is licensed to sell and supply liquor in accordance with New South Wales liquor laws.
To purchase alcohol from The French Carousel, you must:
- Be at least 18 years old; and
- Confirm your compliance with this legal requirement when placing an order.
By submitting an order, you warrant that you meet these conditions.
Promotional Offers and Restrictions
The French Carousel Pty Ltd periodically offers exclusive promotions on its website. These promotions are subject to the following terms:
- Eligibility: Offers are exclusively for customers aged 18 and older. Proof of age may be required.
- Availability: Promotions are valid while stocks last or until the stated expiry date.
- Limitations: Only one offer per customer per day is allowed. Each promotion is limited to one unit per offer.
- Exclusions: Offers cannot be combined with other promotions and are non-transferable.
- Validity: Promotions apply only to online purchases and must be redeemed in the state of purchase.
Order and Delivery Process
Placing and Modifying Orders
An agreement between you and The French Carousel is established when your order is placed and accepted. Orders may be canceled or modified under specific circumstances:
- Changes and Cancellations: Contact us at +61 2 8310 9730 for any modifications or cancellations. We reserve the right to cancel orders due to stock unavailability, pricing errors, or legal restrictions.
- Age Compliance: By placing an order, you confirm that you and any recipient of the goods are over 18 years of age. A Trusted Digital Identity Framework-accredited service may verify your age.
Delivery Guidelines
- Delivery Locations: Orders must be within The French Carousel’s delivery area. If your address is outside this area, you’ll be notified during the checkout process.
- Delivery Times: While we strive for timely delivery, unforeseen delays may occur. We will notify you in such cases and arrange an alternative time.
- Delivery Conditions: Deliveries are made to the front door of your premises. If access beyond the front door is requested, you agree to indemnify The French Carousel for any resulting loss or damage.
Acceptance of Deliveries
- A person aged 18 or older must be present to receive deliveries of age-restricted goods. Proof of age is required, and deliveries may be refused if compliance is not met.
- Goods left unattended at your request are at your own risk. Our carriers may refuse to leave goods unattended if minors are present or instructions are unclear.
Legal Definitions and Conditions
Key Definitions
- Agreement: The terms binding you and The French Carousel upon order acceptance.
- Goods: Items listed and purchased from our website, inclusive of packaging.
- Delivery Fee: The cost associated with delivering goods to your address, which may vary by location and delivery option.
- Personal Details: Includes your name, address, contact details, and payment information.
- Licensed Premise: The location where the liquor license is granted and where the processing of orders occurs under the applicable liquor license regulations. The dispatch and physical storage of goods may take place at a separate warehouse or storage facility.
Risk and Ownership
- Risk transfers to the buyer upon delivery to the designated address. Ownership of goods transfers upon dispatch from our licensed premises.
Returns, Refunds, and Customer Rights
Returns Policy
Goods are backed by guarantees under Australian Consumer Law.
Refunds or replacements are provided for major defects, and delivery fees for returns are covered when applicable. Refunds are not offered for changes of mind.
Refund Conditions
Refunds or exchanges require proof of purchase and apply to:
- Faulty, damaged, or incorrectly described items.
- Breaches of consumer guarantees.
Pricing and Payments
Pricing Details
- Currency and Tax: All prices are in Australian dollars and include GST.
- Promotions: Offers are as advertised and not subject to additional discounts.
- Price Adjustments: Prices may vary based on availability or order modifications.
Payment Options
- Accepted Methods: Mastercard, Visa, American Express, and PayPal are accepted.
- Saved Card Details: Customers may consent to save card details for future transactions, subject to our terms.
Business Account Setup
Business customers can establish accounts by contacting bonjour@thefrenchcarousel.com.au. Products are not supplied for resale purposes.
